tkpk6 Privacy Policy

1. Who We Are

tkpk6 (referred to in this Privacy Policy as "tkpk6", "we", "us" or "our") operates the online casino and sports betting platform available at https://tkpk6.io. The platform is designed and operated exclusively for players based in Bangladesh, and all data processing activities described in this policy relate to that context.

For any queries regarding this Privacy Policy or your personal data, you may contact our Data Support team via live chat on the tkpk6 website or by email at [email protected]. All correspondence relating to data and privacy matters is handled in Bangladesh Standard Time (BST, UTC+6).

2. Data We Collect

tkpk6 collects personal data in the following categories. We collect only what is necessary for the stated purposes.

tkpk6 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data for identification purposes beyond what is required for identity document verification.

3. How We Collect Your Data

tkpk6 collects personal data through the following channels and mechanisms:

• Account Registration: When you create a tkpk6 account, you provide your name, date of birth, contact details and payment method information directly via the registration form.
• KYC Verification Submissions: When we request identity verification, you submit copies of government-issued identification documents (NID, passport or driver's licence) and proof of address directly to our verification team.
• Deposits and Withdrawals: Financial data is captured at the point of initiating transactions via bKash, Nagad, Rocket, Upay, Visa or Mastercard. We receive transaction confirmation data from payment processors but do not store full card numbers or mobile banking PINs.
• Platform Interaction: As you browse and use the tkpk6 platform, technical data (IP address, device information, session data) is automatically captured by our servers and analytics systems.
• Cookies and Similar Technologies: Cookies, web beacons and similar tracking technologies collect usage and behavioural data as described in Section 7 of this policy.
• Customer Support Interactions: When you contact our support team via live chat or email, the content of those communications is recorded and stored as part of your account support history.
• Third-Party Payment Processors: Our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) may share transaction confirmation and verification data with tkpk6 as part of the payment processing flow. We do not receive or store your full payment credentials from these providers.

4. How We Use Your Data

tkpk6 uses the personal data described in Section 2 for the following specific purposes:

• Account Management: To create, maintain and manage your tkpk6 player account, including login authentication, password resets and account settings management.
• Age and Identity Verification: To verify that you are aged 21 or above, and that your identity matches the information provided at registration, as required for compliance and responsible gaming purposes.
• Payment Processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate financial records of all transactions on your account.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour and to enforce self-imposed limits, cooling-off periods and self-exclusions set by the player.
• Customer Support: To respond to your queries, complaints and support requests in an accurate and timely manner, and to maintain records of our communications for quality assurance and dispute resolution.
• Platform Improvement: To analyse aggregate usage data and improve the features, performance and user experience of the tkpk6 platform. Any data used for this purpose is aggregated and does not individually identify players.
• Promotional Communications: To send you bonus offers, promotions and platform news where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting support or updating your account preferences.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, responding to lawful requests from authorities, and maintaining records as required by law.

5. Legal Basis for Processing

tkpk6 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity, contact and financial data is necessary for tkpk6 to perform the contract between us — namely, to operate your player account, process deposits and withdrawals, and deliver the gaming and betting services you have registered for.
• Legal Obligation: Certain processing activities — including KYC identity verification, anti-money laundering checks, and maintaining transaction records — are required by applicable law and cannot be opted out of. Failure to provide data required for these purposes may result in account restrictions.
• Legitimate Interests: Technical data, usage data and communications data are processed on the basis of tkpk6's legitimate interests in operating a secure, fraud-free platform; improving our services; and resolving player disputes fairly. These interests have been assessed against your privacy rights and do not override them.
• Consent: Marketing communications (promotional emails and SMS notifications) are sent only on the basis of your freely given, specific and informed consent at the time of registration or via subsequent opt-in. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

tkpk6 does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share the financial data necessary to process deposits and withdrawals with our approved payment partners — bKash, Nagad, Rocket, Upay, Visa and Mastercard. Each of these partners processes your data in accordance with their own privacy policies and applicable payment industry standards.
• KYC and Identity Verification Providers: Where tkpk6 uses a third-party KYC service to assist with identity document verification, we share the relevant identity documents and data with that provider solely for verification purposes. Verification providers are contractually prohibited from using your data for any other purpose.
• Game Software Providers: Certain technical data (including your session identifiers and gameplay data) is shared with our game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi — solely for the purpose of delivering and supporting their games on the tkpk6 platform.
• Fraud Prevention and Security Services: We may share technical data (IP addresses, device fingerprints) with fraud detection service providers to identify and prevent prohibited conduct and to protect the security of the platform and our players.
• Legal and Regulatory Authorities: tkpk6 may disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by law, court order or lawful government request. We will not disclose more data than is strictly required by the relevant obligation.
• Business Transfers: In the event of a merger, acquisition or sale of all or substantially all of tkpk6's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to how your data is handled prior to the transfer taking effect.

All third-party service providers who receive personal data from tkpk6 are required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection obligations.

7. Cookies and Tracking Technologies

tkpk6 uses cookies and similar technologies to operate the platform, improve user experience and support security functions. The types of cookies used are described below:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and support security features such as session tokens. Without these cookies, the platform cannot operate correctly. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences (such as your selected language or display settings) and personalise your experience on the tkpk6 platform. They are set by tkpk6 directly and do not track your activity outside the platform.
• Analytics Cookies: We use analytics technologies to understand how players navigate and use the tkpk6 platform in aggregate. This data helps us identify areas for improvement and optimise platform performance. Analytics data is anonymised or pseudonymised wherever possible.
• Security Cookies: Certain cookies support our fraud detection and account security systems by helping us identify unusual access patterns or suspicious activity associated with your account or IP address.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality and may prevent you from logging in. Disabling functional and analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

8. Data Security

8.1 Technical Safeguards. All data transmitted between your device and the tkpk6 platform is encrypted using SSL/TLS technology. Player account data and financial records are stored on secured servers protected by industry-standard access controls, firewalls and intrusion detection systems.

8.2 Access Controls. Access to personal data within tkpk6's systems is restricted to staff members who need that data to perform their specific job functions. All staff with access to personal data are required to maintain strict confidentiality and are trained on data protection obligations.

8.3 Security Monitoring. tkpk6 conducts regular security assessments and monitors its systems for vulnerabilities, unusual access patterns and potential breaches. Where a security incident is identified that may affect your personal data, we will notify affected players and take immediate remedial action.

8.4 Password Security. Account passwords are stored in hashed form using industry-standard cryptographic techniques. tkpk6 staff cannot view your plaintext password. If you suspect your password has been compromised, change it immediately via your account settings or contact our support team.

8.5 Player Responsibility. While tkpk6 takes all reasonable technical and organisational measures to protect your data, you are also responsible for maintaining the security of your own account credentials. Do not share your password with anyone and ensure any device you use to access tkpk6 is protected against malware and unauthorised access.

9. Data Retention

tkpk6 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: While your tkpk6 account is active, we retain all account, transaction and usage data necessary to operate your account and comply with our legal obligations.
• Closed Accounts: Following account closure, tkpk6 retains identity and financial data for a minimum of five years to comply with anti-money laundering record-keeping requirements and to support resolution of any post-closure disputes.
• KYC Documents: Identity verification documents (NID copies, passport copies, proof of address) are retained for five years following account closure, after which they are securely deleted or destroyed.
• Support Communications: Live chat transcripts and email correspondence relating to support queries are retained for two years from the date of the interaction, or longer where a dispute remains unresolved.
• Marketing Data: Marketing preference records (opt-in/opt-out history) are retained for the duration of your account and for two years after account closure to demonstrate compliance with consent obligations.
• Technical and Usage Data: Anonymised aggregate usage and analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable technical data (IP logs, session data) is retained for up to 12 months.

At the end of each applicable retention period, personal data is securely deleted, destroyed or irreversibly anonymised. You may request earlier deletion of certain categories of data where no overriding legal obligation requires us to retain it — see Section 10 for details of your rights.

10. Your Rights

As a tkpk6 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receipt of a valid request.

• Right of Access: You may request a copy of the personal data that tkpk6 holds about you. We will provide a summary of your data in a clear and readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For certain data fields (such as name or date of birth), correction may require re-submission of identity documents.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and no overriding legitimate interest applies. Note that we may be required to retain certain data for legal compliance purposes notwithstanding an erasure request.
• Right to Restrict Processing: You may request that tkpk6 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to legitimate-interest processing is being assessed.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: Where you have opted in to receive marketing communications from tkpk6, you may withdraw that consent at any time by updating your account notification preferences or contacting support. Withdrawal of marketing consent does not affect any other aspect of your account.
• Right to Data Portability: You may request a copy of certain data you have provided to tkpk6 in a structured, commonly used and machine-readable format, where technically feasible.

11. Third-Party Links

The tkpk6 platform may contain references to third-party game providers and payment services. Where clicking on a payment method or game provider name takes you to a third-party service, that service is governed by its own privacy policy, not by this one. tkpk6 is not responsible for the privacy practices of any third-party website or service.

We recommend that you review the privacy policies of any third-party service you interact with through or in connection with the tkpk6 platform, including your mobile wallet provider (bKash, Nagad, Rocket, Upay) and your card issuer (Visa, Mastercard).

12. Children and Minors

tkpk6 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the registration process, and tkpk6 reserves the right to request documentary proof of age at any time.

If tkpk6 discovers or is informed that personal data has been collected from a person under the age of 21, we will immediately suspend that account, void any bets placed, and delete all associated personal data (returning any verified deposits where applicable). If you are a parent or guardian and believe that a minor may have registered on the tkpk6 platform, please contact us immediately at [email protected] so that we can take appropriate action.

13. Changes to This Policy

13.1 Right to Update. tkpk6 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations or regulatory requirements. The effective date at the top of this document will be updated to reflect the date of any revision.

13.2 Notification of Material Changes. Where we make material changes to this Privacy Policy — particularly changes that affect how we use your data or the rights available to you — we will notify registered players by email or by a prominent notice on the tkpk6 platform at least 7 days before the changes take effect.

13.3 Continued Use. Your continued use of the tkpk6 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you should discontinue use of the platform and contact support to close your account.

The current version of this Privacy Policy is always available at https://tkpk6.io/privacy-policy.

14. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a data-related concern, please contact the tkpk6 Data Support team through any of the following channels:

• Live Chat: Available 24/7 on the tkpk6 website — subject line or opening message: "Privacy / Data Request". Typical response time under 5 minutes.
• Email: [email protected] — please use the subject line "Data Rights Request" or "Privacy Policy Query" to ensure prompt routing to the correct team. We aim to respond to all data rights requests within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays (Eid, Pohela Boishakh, Victory Day, Independence Day and other national observances).
• Time Zone: All data support operations are conducted in Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered account username and a clear description of your request to allow us to locate your records and respond accurately and promptly.